Shipping Policy
Effective Date: [11/2/2023]
Thank you for your interest in shopping with us (Lounge byH) through our website at http://www.loungebyh.com. Your order will be delivered in accordance with this Shipping Policy. Please review it before placing an order through our website.
This Shipping Policy is in addition to our Terms and Conditions and other applicable agreements found on the website. Endeavor to review those as they all form the entire agreement regarding your use of the website and purchase of our apparel.
We may update this Shipping Policy from time to time. Any changes will be reflected on this page, and the Effective Date above will be updated accordingly. Please endeavor to review this Shipping Policy each time you intend to make a purchase to be updated on changes.
Shipping Locations
We primarily ship within Canada and the United States. We also ship to certain countries in Europe, Asia, and Australia. Please, see the checkout page to see if your location is supported.
Order Processing Time
We process orders immediately after we receive them. Processing time may be between 1 – 3 business days from the date we confirm your purchase. Some orders may take longer at peak and busy periods.
Shipping Methods
We offer different shipping packages depending on the distance of the location. We try to use the most cost-efficient shipping methods that benefit both parties. Local orders may be subject to economy fulfilled by local carriers while international orders may be subject to express delivery using DHL. The applicable shipping method and carrier will be displayed to you on the checkout page after you submit your shipping address.
Shipping Fee
The shipping fee is calculated and displayed on the checkout page immediately after you submit your shipping address. The shipping fees depend on factors such as distance and shipping carrier used.
Estimated delivery Times
The estimated delivery time depends on factors such as your location and the shipping method we used. Please see the calculated estimate on the checkout page immediately after you submit your shipping information.
While we strive to deliver your order promptly, please be aware that delivery times are merely estimates and may be affected by factors such as weather and customs delays.
Order Tracking
You may track your order to monitor its progress. A tracking number will be provided to you after we confirm and ship your order. This information will be accompanied by instructions on how to track your order.
Customs and Duties
Orders from outside of Canada may be subject to customs duties, taxes, and import fees imposed by the government of your location. These charges (if applicable) will be your responsibility. Such charges are not included in the prices of our apparel.
Shipping Address
Please ensure that the shipping address you submit on the checkout page is accurate and complete to prevent shipping delays or lost packages. Lounge byH or its partners cannot be held liable for orders that are shipped to incorrectly provided shipping addresses.
Lost or Delayed Shipments
In the rare event that your order is lost or significantly delayed, please get in touch or directly mail us at admin@loungebyh.com to complain, and we will work to resolve the issue promptly.