Shipping Policy
Effective Date: November 2, 2023
Thank you for shopping with Lounge byH through our website at www.loungebyh.com. This Shipping Policy explains how we process and deliver orders placed through our website.
This Shipping Policy is in addition to our Terms & Conditions and other applicable policies available on our website. By placing an order with Lounge byH, you agree to the terms outlined below.
We may update this Shipping Policy from time to time. Any changes will be reflected on this page together with the updated effective date.
Shipping Locations
We currently ship to:
- Canada
- United States
- Selected countries in Europe, Asia, and Australia
Availability of shipping to your location will be confirmed during checkout after you enter your shipping address.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During peak seasons, holidays, launches, or promotional periods, processing times may be slightly extended.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Estimated Delivery Times
Estimated delivery times begin after order processing is completed.
Canada
Estimated delivery: 3–7 business days
United States
Estimated delivery: 5–10 business days
International Orders
Estimated delivery: 7–21 business days
Please note that delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Methods
We offer different shipping options depending on the destination and available carriers.
Local shipments may be fulfilled through economy or standard shipping providers, while international orders may be shipped through express carriers such as DHL.
Available shipping methods and rates will be displayed at checkout after entering your shipping address.
Shipping Fees
Shipping fees are calculated automatically at checkout based on:
- Destination
- Package weight
- Shipping method selected
- Carrier rates
Applicable shipping charges will be shown before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing:
- Your tracking number
- Carrier information
- Instructions for tracking your order
Please allow up to 48 hours for tracking information to update.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, and other fees imposed by your local government.
These charges are the responsibility of the customer and are not included in the product price or shipping fee charged by Lounge byH.
Shipping Address Accuracy
Please ensure your shipping address is accurate and complete before placing your order.
Lounge byH is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments
If your shipment is significantly delayed or appears lost, please contact us at info@loungebyh.com and we will do our best to assist you in resolving the issue with the shipping carrier.
Contact Us
If you have questions regarding shipping or delivery, please contact us at:
Email: info@loungebyh.com