Privacy Policy

Effective Date: [11/2/2023]


Please, read this Privacy Policy carefully and agree to it. It describes how Lounge byH Inc (“Lounge byH”) manages your information when you access and shop on the website at https://loungebyh.com/ (our “Website”). By accessing our Website, shopping our products, and submitting personal information, you agree to how we manage your personal information (data) under this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our Website.


This Privacy Policy may go through updates and changes from time to time due to changes to our practices or applicable privacy laws. The date on the Effective Date above shall represent the last date of changes. Please, endeavor to review this page from time to time to be up to date on the latest updates. 


If you have any questions, inquiries, or concerns regarding this Privacy Policy or generally how we handle your personal information, please Contact Us or email us directly at admin@loungebyh.com. 


  • About Us
    •

    Lounge byH is responsible for the information you submit when you order our products. We determine how the third parties we hire use your data. Under applicable laws, we are regarded as your “data controller.” We are incorporated in and manage your information from Canada, which is our base of operation. 


    Our business information includes:

    Business name: Lounge byH Inc. 

    Email address: admin@loungebyh.com

    Phone: 2367959397


  • Data Collection
    •

    We collect the data that help us perform our services, comply with applicable laws, and personalize your experience. The data we collect include: 



    The data you provide

    This is any data you willingly submit via forms on the Website or directly to our email address. The data you may provide may include your:


  • Name
    •
  • Email address
    •
  • Phone number
    •
  • Location
    •
  • Payment method and Billing information
    •
  • Shipping address. 

    • You may provide this information when you:


  • Create a user account;
    •
  • Contact us for support or inquiries;
    •
  • Submit testimonials, reviews, and other content;
    •
  • Fill out order information and proceed to checkout; 
    •
  • Subscribe to our marketing emails (newsletters); and
    •
  • Participate in our surveys, promotions, and offers. 

    • You are not obligated to provide us with any data, but you may be unable to order from us or use certain services without this information. 


    Sensitive personal information: Some of the data above, including your payment method and billing information, may be regarded as sensitive personal data under certain laws. We ensure additional protection is applied to such information. We work with trusted payment processors, Shopify and Stripe, to ensure adequate protection is available.


    The data we collect automatically

    We may collect certain data automatically when you access the Website or interact with certain pages. The we collect automatically may include information about:


    • Your device properties, including geolocation, IP address, operating system, and internet service provider;
    • Your use of our Website, including the photos of apparel, videos, and other content you view; and 
    • Analytics, including your referring URL, duration of use, and products interacted with. 

    We collect the above categories of data automatically through Google Analytics and other third-party tracking tools. These tools make use of tracking technologies such as cookies, beacons, tags, clear GIFs, and pixels.


  • Data Usage
    •

    We only use the data we collect to provide our services or comply with applicable laws and regulations. We use the data we collect for the following purposes: 


    • Account Management: We collect the data you provide when you create an account to help you manage your account and make your subsequent purchases seamless.

    • Order Fulfillment: We use your data, including shipping address, phone number, email address, payment details, and other information requested on the order checkout page to process and fulfill your orders, manage deliveries, and provide customer support as needed. This is essential for the performance of our contract with you.

    • Communications: We may use your contact information to communicate with you regarding your orders, account activity, and important updates related to our products and services. 

    • Marketing and Promotions: With your consent (by opting into marketing emails), we may use your email address to send you promotional materials, newsletters, special offers, and other marketing communications. You can opt out of marketing emails at any time by following the unsubscribe instructions at the bottom of any email we send to you. 

    • Responding to Inquiries: If you contact us for support or submit inquiries, we will use your provided data to address your questions and concerns.

    • Analytics and Improvements: We use data analytics, including data collected through cookies and similar technologies, to improve the functionality and performance of our website, as well as to enhance your shopping experience. This data is aggregated and anonymized whenever possible.

    • Legal Compliance: We may use your data as required by applicable laws and regulations, or to comply with legal obligations, court orders, or requests from law enforcement agencies. For example, we are required to keep records of transactions for a certain period of time. 

    • Business Operations: We may process your data for internal business purposes, such as security, fraud prevention, and audit purposes.

    • Customer Feedback and Surveys: If you choose to participate in surveys or provide testimonials or feedback, we may use this information to improve our products, services, and customer experience.

    • Personalization: We collect your geolocation information to enable us to personalize some features to your region. For example, we use your geolocation to convert and tailor the currency on the Website to your location. 

  • Data Sharing
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    We do not engage in the sale of your data for monetary gain or transfer your data to third parties without specified purposes. We may only share your data with third parties as outlined below: 


    • Service providers: To help us with certain services relating to our e-commerce store, such as order delivery and fulfillment, payment processing, email sending, Website hosting, data storage and security, analytics, and marketing, we may share your personal information with trusted third-party service providers (for example, we utilize MailChimp to send mass emails). We work with reputable service providers who care and practice adequate privacy. Our major service providers include Shopify, Stripe, Google, Facebook, Flickr, DHL, USPS, MailChimp, and Pinterest. 

    • Analytics and marketing partners: Part of our service providers are into analytics and marketing. We use analytics services from Google and Shopify and share the information obtained with our marketing partners to help us retarget users with adverts about our apparel. This information is majorly anonymous and may not directly involve personal information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Add-On. 

    • Legal Requirements: We may disclose your personal information as required by law, legal proceedings, or to protect our rights and the rights of others. This includes sharing information with law enforcement, government agencies, or other third parties when compelled to do so by a court order, subpoena, or other legal process.

    • Public Users: If you leave testimonials, comments, or any other content on public sections of our Website, visitors and users who navigate to those sections may see any personal information you include in your content. We advise that you do not share any personal or sensitive information in public portions of the Website. 

    • Business Transfers: In the event of a merger, acquisition, consolidation, sale of all or a portion of our business, or bankruptcy, your data may be transferred as an asset to the acquiring entity. We will endeavor to notify you of any business transfer transaction if it involves the transfer of your data to the acquiring entity. 

    • Promotions, Surveys, Sweepstakes, and Contests: Third parties may organize surveys, or sponsor promotions, sweepstakes, contests, and similar programs on our Website. If such third parties require you to register to take part in such programs, they may access the information you submit. 

    • Consent: We may share your data with third parties other than as described in this Privacy Policy only with your consent or as otherwise required by law.

  • Cookies and Tracking
    •

    We and some of our service providers may use cookies and similar tracking technologies on the Website for various purposes, including gathering analytics, troubleshooting problems, enhancing and personalizing your experience, and displaying relevant content. 


    What are cookies?

    Cookies are small text files that are stored on your device when you visit a website. They can be divided into different categories, including necessary cookies, analytics cookies, and advertising cookies. Cookies can be session-based (temporary) or persistent (remain on your device for a longer and defined period).


    The types of cookies we use

    • Necessary Cookies: These cookies are essential for the functioning of our Website, and they enable you to browse and use its features. Necessary cookies are usually session cookies that are deleted when you close your browser.

    • Analytics Cookies: We use analytics cookies, including those from Google Analytics and Shopify, to gather information about how users interact with our Website and content. This helps us analyze and improve the performance and usability of our Website. Analytics cookies may be session or persistent cookies.

    • Advertising Cookies: We use advertising cookies to display relevant ads and offers to you, both on our Website and on third-party services like Facebook and Pinterest. These cookies may be persistent and are used to track your interactions with our marketing efforts.

    • Functional Cookies: Functional cookies enhance your browsing experience by remembering your preferences and choices, such as language and currency settings. These cookies may be session or persistent.

    Third-party cookies

    Most of the cookies on our Website are from our service providers to perform their services. For example, Shopify sets cookies to provide us with analytics, track payments, track user cart settings, track landing pages, and other information needed to launch interest-based advertising. Flickr sets cookies to track the performance of our photo gallery. Google also embeds cookies in Google Analytics to gather usage and log information. And Facebook sets cookies to track and display relevant ads.


    How to control cookies

    You have the option to manage your cookie preferences. You can block or delete cookies through your browser privacy settings or use the cookie consent banner provided on our Website to make specific choices. However, be aware that disabling certain cookies may impact the functionality and performance of our Website.


  • Interest-based Advertising
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    We may work with advertising networks and marketing partners to set cookies, gather device and usage information, and deliver adverts and content to users on our Website and third-party platforms.  


    How does it work?

    Interest-based advertising relies on information collected from user interactions with our Website and third-party websites. This information is used to tailor the ads you see based on your browsing history, preferences, and interactions with our Website. The data used about you are those collected through analytics, cookies, and similar technologies. This includes your content interactions, the products you view, and your visited pages. 




    How to opt out

    You can control our collection of your information for interest-based advertising. Some of the third parties are members of self-regulatory programs, including the Digital Advertising Alliance (DAA) in the United States, the European Interactive Digital Advertising Alliance (EDAA) in Europe, and Network Advertising Initiative (NAI), and other similar industry organizations. You may visit the DAA's Consumer Choice Page, the EDAA's Your Online Choices platform, or the NAI’s Opt-Out page to exercise your choice.


    Also, most web browsers offer privacy settings that allow you to manage your cookie preferences and disable third-party cookies, including those used for interest-based advertising. Please refer to your browser's privacy settings for more information on how to manage cookies.


    Additionally, you can manage your advertising preferences for certain platforms, such as Google and Facebook, by adjusting your settings within those services.


    Please note that opting out of interest-based advertising does not mean you will no longer see ads; rather, the ads you see may be less relevant to your interests.


  • Data Security
    •

    Lounge byH takes the security of your data seriously. We have implemented various measures and utilize Shopify's built-in security features to protect your data from unauthorized access, disclosure, alteration, and destruction. This section outlines our data security practices.


    For one, our store is hosted on the Shopify platform, which provides robust security features to protect your data. Shopify is certified as Level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant, ensuring that sensitive payment information is handled securely.


    Also, the Website runs on SSL encryption to secure data transmissions between your device and our Website. SSL technology encrypts your data, such as payment details, making it extremely difficult for unauthorized parties to intercept or decipher this data.


    Furthermore, access to customer data on our Website is restricted to authorized personnel who require access for legitimate business purposes. We employ strong authentication mechanisms and access control policies to ensure that only authorized individuals can access your data.


    Lastly, we are constantly looking out for more ways to ensure adequate data security measures are applied. We regularly update our data security measures to the latest industry-approved measures. 


    However, while we take significant measures to safeguard your data, it's essential to acknowledge that no method of data transmission over the Internet is entirely secure. 


  • Data Retention
    •

    We collect and retain your data for the duration necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The specific retention periods may vary depending on the nature of the data and the purpose for which it was collected. Below is a general overview of our retention periods:


    • Data collected with respect to your account is deleted when your account is closed. 
    • Data collected during your order is kept until we deliver the order, process any returns or refunds, and provide after-sale support. 
    • We retain your email address submitted for newsletters for the duration of your subscription. 
    • We retain data collected from analytics and cookies for shorter periods in accordance with the retention policy of the respective analytics service providers. 
    • We may retain transaction data and similar information for compliance purposes, including for audit, tax, and accounting. 

  • International Data Transfers
    •

    Although we collect and process your data from our base of operation in Canada, we may transfer it to our service providers in locations outside of Canada and the location you provided it from. This may include in relation to delivering your order and performing the services we render. However, when we transfer personal data to countries outside of Canada, we ensure additional security and privacy are applied. Also, we only work with trusted third parties who are bound by Non-Disclosure Agreements. 


    If your country location requires us to apply a specific data transfer approach for added security – such as the Standard Contractual Clause required by the European Union – such measures will be applied to the transfer of your data to applicable locations. 



  • User Data Rights
    •

    In addition to the rights and choices established under this Privacy Policy, users generally have the following rights:


    • Access and edit their data: Users can request access to their data, including correcting any inaccurate data where necessary. Users can edit their account information by using the edit function on their profile. Users can also reach out to us at admin@loungebyh.com to exercise this right. 

    • Delete or erase their data: Users can request to have their data deleted from our database. Users can request to delete the data in their account by using the delete function. Other data about a user can be deleted by a deletion request to us through our email address at admin@loungebyh.com. Please note that certain data may be retained for longer periods as required by law (for example, we are required to keep records of transactions for at least 5 years). We may also retain some data (such as your content) for our business continuity and interest. 

    • Withdraw their consent: If you have provided a data based on consent (for example, where you subscribe to our newsletters), you can withdraw your consent at any time. 

    • Lodge a complaint: Lounge byH complies with applicable privacy laws. However, if you believe that we are unlawfully handling your data, you can report us to any Data Protection Authority (DPA) in your location or region. For example, Canadian users can report to the Office of the Privacy Commissioner of Canada (OPC). European Union users look up their respective DPAs. While users in the UK can report to the Information Commissioner’s Office (ICO).  

  • Users in the EU, EEA, and UK
    •

    For users in the EU, EEA, UK, and locations under the General Data Protection Regulation (GDPR), this section applies to you.  We are committed to respecting and complying with the GDPR. 


    We are required to process your information on certain legal bases. These include performing a contract, complying with our legal obligations, for our legitimate interest, and based on your consent. 


    When we transfer your data to countries outside of Canada and your location, we rely on the approved data transfer mechanism provided by the European Commission, including, where relevant, using Standard Contractual Clauses. 


    You have the following rights as provided by the GDPR: 

    • Right to request access to your personal information and to obtain information about how we process it. 
    • Right to request the rectification of any inaccurate data.
    • Right to request the erasure of your data – subject to certain exceptions. 
    • Right to restrict us from processing certain data. 
    • Right to request a copy of the data we hold about you. 
    • Right to object to process your data for direct marketing. 
    • Right to withdraw any consent you have previously given regarding your data. 
    • Right to lodge a complaint with the relevant authority if you think we are unlawfully processing your data. 

    You can exercise any of the relevant rights above by reaching out to us at admin@loungebyh.com. 


  • California Residents
    •

    If you use our Website from California, US, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) as amended. These rights include: 


    • Right to know: As a California resident, you have the right to know what personal information we have collected, used, disclosed, and sold about you in the past 12 months calendar. You may request this information by contacting us at admin@loungebyh.com.

     

    • Right to delete: You have the right to request the deletion of personal information we have collected about you, subject to certain legal exceptions. To exercise this right, please contact us at admin@loungebyh.com. 

    • Right to opt-out of sale: If we sell your personal information (i.e., to share your data with third parties for their marketing purposes), you have the right to opt-out of such sales. At this time, we do not sell personal information, and we will not do so without your consent. However, we may share certain information with third parties for our marketing purposes. This may be considered a sale under the CCPA/CPRA. You can opt out of such a sale by clicking the “Do Not Sell My Information” banner on the Website.  

    • Right to non-discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. This includes denying you our products, charging different prices, or providing a different level or quality of services.

    You may use an authorized agent to exercise your rights under the CCPA/CPRA. If you choose to do so, we may require you and your authorized agent to provide written permission and verify your identity.


  • DNT Signals
    •

    Your web browser may have a Do Not Track (DNT) feature, which when enabled, transmits a notice to website owners that you do not want your online activities tracked. Lounge byH does not currently respond to the DNT signals as it is not currently universally accepted among industry participants.


  • Children Policy
    •

    Lounge byH does not knowingly collect personal data from individuals under 13 years of age. Our Website is targeted at individuals who, under the law, can form a binding agreement. If you are under 13, please do not use our Website or provide us with any personal information. If we become aware that we have inadvertently collected personal information from an individual under 13, we will take steps to promptly delete this information from our records.


    Parents or guardians who believe that we may have collected personal information from an individual under the age of 13 can contact us at admin@loungebyh.com to request the deletion of such information.


  • Third-party Links
    •

    Our Website may contain links, adverts, and services that are controlled by third parties. The inclusion of any third-party links, adverts, or services on our Website does not mean that this Privacy Policy governs their practices. When you leave our Website to another domain, their privacy policies govern. We advise that you review the applicable third-party privacy policies before submitting data to them.